If you have any questions or comments, please call eEuroparts.com at (800) 467-9769. Our knowledgeable customer service staff is available Monday-Friday, 8am - 8pm ET, and Sunday 9am - 3pm ET. For customers outside of the United States we can be reached by dialing (860) 983-0038.
All purchases via eBay are subject to any additional terms and policies found on our web site http://www.eeuroparts.com/Main/Policies.php. Additionally by purchasing through our eBay store you agree to be added to our email distribution list and receive regular promotional email from eEuroparts.com. You can unsubscribe from this email at any time.
If for any reason your are not satisfied with your purchase, eEuroparts.com® will accept the return of the product(s) only if in the original saleable condition within 60 days of purchase with 15% restocking fee. No returns after 60 days. No returns on special order parts or shop manuals, repair manuals, and quick reference manuals. Items are not returnable if they are not in the original sealed container/packaging. Any returns from orders that qualified for free shipping where the total value of the return is more than 50% of the total original sale, the appropriate shipping cost will be deducted from the return credit. For example, if your original sale total was $100.00, and you return $55.00 worth of parts, the original cost to ship those parts to you will be deducted from the credit. Assuming it cost $10.00 to ship the parts, you would get a credit of $45.00.
Every item we carry has a 1 year warranty (unless the full part description states otherwise) from the date of the original purchase. Warranty claims will not be honored for parts that were damaged due to misuse or incorrect installation. Warranty claims for A/C related items must include a copy of a repair order that shows the item was installed by a qualified a/c technician. A/C compressor warranty claims must also include a reciept for a new receiver drier (the drier does not need to be purchased from eEuroparts.com®). Warranty claims are honored on an exchange basis only. eEuroparts.com® is not liable for any incidental expenses resulting from a defective item.
All returns must be approved by eEuroparts.com® first. You may obtain an RMA by calling our help center at (800) 467-9769. We will require the sales order or invoice number that pertains to the items you wish to return, as well as the item number(s) or SKU, the quantity you wish to return and a reason for the return.
While we strive to insure that orders are filled correctly and parts are shipped undamaged, we realize that this isn't always the case. Please contact us immediately if you have any questions or problems with your order at (800) 467-9769.
Return credits are processed within 10 days of receipt, so allow up to 2 weeks from the date of return shipment for a credit to be processed.
Any cores must be in rebuildable condition with sufficient parts to rebuild said core (rust, corrosion, OK). Cores must be returned to us in the box that the remanufactured part was sent to you in within 45 days of original purchase. Shipping costs for cores are the responsibility of the customer, unless otherwise stated.