There is many ways to solve a problem before you go through a negative feedback route, Please contact as if you have any problems or concerns since we work really hard on our feedback score. 

Donor : 2003 BMW 745li rear left door

"Buyer is responsible for fitment and programming if needed ."

This used item comes with a 30 Day Warranty (Parts ONLY - NO Labor). Warranty applies to parts that arrive defective/damaged on transit or incorrect . (We are not responsible  for any damage during installation )  Unfortunately, we are unable to offer replacements at this time. Refunds are capped at the original ebay item & shipping and do not include any labor, diagnostics, towing, or any other expense related to an item being defective/damaged/incorrect. Expect normal wear appropriate with the donor vehicle's age. You will only receive what is pictured unless otherwise stated in the description (such as the use of stock photos). Please do not assume anything else will be included if it is not pictured.