Shipping & Handling
The shipping fee for your order is based on its weight and destination, as well as the shipping method selected.
Available Shipping Methods: UPS
US Customers:
Ground: 8 business days
2nd Day Air: 2-3 business days
Next Day Air: next business day by 3 PM
Details about shipping and transit times
Buy12Volt fulfills 99% of orders from our Los Angeles, California primary location. The following transit map is for shipments from our Los Angeles warehouse. Items which ship from
one of our alternate warehouses will be noted on the item page. Items in our warehouse "In Stock" ? ships the same or next business day. We ship most of our orders with USPS, but
may also use other carriers to send your package.
Ground Shipping
Processing Time: 1-24 hours
Delivery Time: 2-8 business days
2nd Day Air Shipping
Processing Time: 1-24 hours
Delivery Time: 3 business days
Total Ship Time: 2-3 business days
Next Day Air Shipping
Processing Time: 1-24 hours
Delivery Time: 1 business day
Total Ship Time: 1-2 business days
USPS Transit Times (used for most orders that ship with Standard Shipping)
Canadian Customers:
The following shipping methods are currently available:
Standard Shipping: Varies
Priority Shipping: 6-10 business days
Express Shipping: 5 business days
Global Express Shipping: 1-3 business day
We do not consolidate shipments to Canada and ship packages on every business day to ensure fast delivery of your order.
If you have questions about shipping to Canada, please contact us via email.
For information on the payment methods that we accept based on the provenance of the order, please see our Payment Methods page.
International customers:
The shipping fee for your order is based on its weight and destination, as well as the shipping method selected. Please therefore use the "Get shipping quote" link on product pages
or on your shopping cart to view the available shipping methods and rates for your order.
Brokerage fees, duties and any other applicable taxes or import charges are the sole responsibility of the customer and are based on rates provided by your country and the shipping
courier. Buy12Volt cannot control or quote you on these taxes, fees or charges. Please contact your local government for more details.
Warranty
Warranty will be given to members who have received DOA or defective product only, within 30 days of receiving it. Buyer has 30 days to acknowledge and ship back product from the
time it is received. We offer a 30 day money back guarantee for defective or DOA product.
Buy12volt offer 1YEAR limited repair warranty after 30 days from our ship date.
Buyers are responsible for the shipping cost of returned product.
Product must be in original and resellable condition, with no damage or modification from owner's abuse or negligence. There will be a minimum of 15% restocking fee & Also there will be additional charge for any missing parts such as a cable, remote & manual., etc.
This warranty is valid only if the product is used for the purpose for which it was designed.
PART & ACCESSORY RETURN POLICY :
We are offering 30 Days exchange & refund Policy for returns. Buyer must return defective item(s) within 30days after package(s) received. There will be a minimum of 15% restocking fee. The items must be in new condition. Damage caused during installation is not considered as product deficiency and will not be covered by warranty. Any returns made without an RA number will be sent back at the shipper's expense. We will exchange any defective products. Refunds are not available for defective and opened products.Buyers pay for all return shipping costs. Read details on item description page for more information.
The warranty does not cover:
Damage due to improper installation.
Subsequent damage to other components.
Damage caused by exposure to moisture, excessive heat, chemical cleaners, and/or UV radiation.
Damage through negligence, misuse, accident or abuse. Repeated returns for the same damage may be considered abuse.
Burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former).
Punctured or damaged surrounds.
Broken speaker terminals.
Bent, chipped or broken frames.
Ripped spiders or damaged back plates.
Any cost or expense related to the removal or reinstallation of product.
Speakers damaged due to amplifier clipping or distortion.
Electronics damaged due to amplifier clipping or distortion.
Items previously repaired or modified by any unauthorized repair facility.
Return shipping on defective or non-defective items.
Products with tampered or missing Buy12Volt labels or specific manufacturer serial numbers, tags or labels.
Products returned without a Return Authorization (RMA) number.
Freight Damage (goods damaged due to shipping must be reported within 7 days of delivery)
The cost of shipping product to Buy12Volt.
The cost of shipping product from Buy12Volt upon completion of repair or replacement.
Service performed by anyone other than Buy12Volt.
If the product is determined to be defective or DOA, you must notify us within 30 days and we will refund or exchange it for a new one or you will receive store credit. An RMA number is required
for items returned. Packages sent to us without an RMA number will be refused. There will be no cash refund. Any product being return unwarranted will be at our discretion and if
accepted, subject to a 15% restocking fee. If we find no defect for defective returns a $25.00 testing fee will be charged.
Business Hours
Monday - Friday, from 8:00 AM to 4:00 PM Pacific Time
Sales and Support via E-mail:
Although our business hours are 8-4 PST, our online hours are virtually 24 hours a day, 7 days a week. So you can send us a message any time and expect to hear a response
promptly. We make every effort to give you unparallelled customer service.
Sales: contact us via email.
Customer Service: contact us via email.
Warranty and Returns: contact us via email.
Order status/tracking: contact us via email.
Technical Support: contact us via email.
Dealer Inquiry: contact us via email.
