I received my order, but you sent me the wrong unit
All claims for exchange must be filed within 14 days of delivery confirmation from UPS, we will then send you a UPS return tag. When we receive the RTS item, we will ship the correct unit at no cost to you.

I installed the part and it failed, what do I do?
Contact us via eBay messagewith the symptoms of your problem and we will first attempt to troubleshoot the problem and if that is not successful, we will arrange for replacement.

I received my order, but now I have changed my mind and want a refund
Our warranty is limited to the repair or replacement of defective units only.
We do not offer a cash refund on any electrical item that has been installed on vehicle. Refunds may be given if unit is returned within 14 days of receipt and has not been installed, damaged or used in any way.
If you return a unit that was not installed after 14 days and before 30 days, there will be a 20% restocking fee charged.
After 30 days there are no returns for refunds.

*****ATTENTION*****IF YOU DO NOT PUT ANY PAPERWORK IN BOX WITH RETURN UNIT, WE WILL NOT BE ABLE TO TELL WHO THE RETURN IS FROM.
ALL PACKAGES THAT COME IN WITHOUT PAPERWORK WILL BE GIVEN VERY LOW PRIORITY.
*****YOU MUST INCLUDE PAPERWORK*****

I am outside of the United States, what will the shipping charge be?
We offer a 40% discount off the UPS published rates for International shipping (excluding UPS Standard to Canada).

1. When you place your order, you will need to checkout at the full rate and we will edit the shipping charge accordingly and process your order.
   
   
2. Your credit card will not be processed at the full price. For example - You are in Australia and you want to purchase a alternator with a price of $129.99 with a UPS Worldwide Expedited shipping charge of $227.30 = $357.29 total, you will have to complete the checkout and finalize the order.(Your credit card is NOT charged at this point.)
   
   
3. Once we receive your order, we will apply the 40% discount off the shipping charge, in the case above 40% of $227.30 is $90.92 off the price = $136.38 for a total order price of $266.37.
   
   
4. At that point we will charge your credit card and process your order.

How long will it take to get my order?
All high amp alternators are custom built when we receive your order. We normally ship within 2-3 days of receipt of order. All new units are usually shipped within 24 hours of receipt of order, however if there is going to be a delay in shipping we will notify you via eBay message. We ship orders Monday through Friday, we do not ship on weekends or holidays. We ship all orders UPS Ground unless otherwise specified.

I received my order, but when I opened the box it was damaged
All orders are shipped with insurance, if your order was damaged (locked up, broken or otherwise visibly damaged) you must file a claim with UPS immediately, you can reach them at 1-800-PICK-UPS, they will require you to keep the package and contents for possible inspection for a short period of time. When UPS contacts us, we will ship you a UPS return tag to ship the unit back to us we will then send you a replacement.
Shipping charges are not refundable.

All emails are answered Monday through Friday during normal business hours.
Please note that Saturday, Sunday, and public holidays are not business days.