*Shipping available time: Mon. - Fri. exclude holidays

* Orders will be shipped out within 1 business day (unavailable on weekends & holidays).Once it is shipped, the tracking number will be sent to your PayPal registered E-mail for your tracking. For the domestic orders, it is expected to reach you in 3-7 business days.

* We Ship to Payment address ONLY. So please confirm shipping Address prior to your payment. We are not responsible for any wrong or undeliverable addresses.

* Delay due to the weather condition,Holiday or security issues will be informed by email.

*International Orders: The buyer is responsible for any applicable import duties and local taxes. Please verify with your customs before making your purchase.

*Pls kindly leave your valid phone number when you make the payment so that we could get in touch with you when need be, especially customers using PO Box.Thank you.

*Please verify your address during checkout. We are not responsible for any wrong or undeliverable addresses.

* After you win the item, an invoice will be sent to you automatically for the payment.

* PayPal Accepted.If there is anything wrong with the checkout or you need us to combine the shipping, please kindly feel free to contact us.

* Payment is expected within 7 days. Unpaid item will be filed for Final Value Fee.

* 14 days Money Back Guarantee For All Items: Return for Exchange or Refund is accepted if you are dissatisfied with the item you've got within 14 days. Please contact us for a RMA NO. and process the return as E-mail instruction.

* Return products must be in its original condition and marked with a RMA NO. on the package.

* Shipping and handling charges would not be refunded.

* For the returning package by USPS due to the address problem or the reason that the Addressee is not available, only 80% refund will be issued.Or we could resend the item to you when additional shipping fee is paid. If you bid on the wrong item and we have shipped out it, please kindly return the item or reject the parcel and we will issue you 80% refund when we get the returning item.

BOXI Auto Parts Co., Ltd. is the quality first manufacturer of gas spring, lift supports, we dedicated to providing top quality products at the lowest price possible. We also committed to provide the highest standard of customer service to each customer, When you see the BOXI logo, buy with confidence. We are the manufacturer! we sell our own quality products and we always stand behind you, your satisfaction is our honor, we are trying our best for a satisfying and fast service.All we wish is your enjoying the shopping here. Please E-Mail us at anytime if you have any questions for purchasing the parts, we will feedback to you within 24 hours.

Q: Where is the order shipped from? A: All the orders are shipped from CA, United States.

Q: When will the item be shipped out? A: The item will be shipped out within 24 hours after the clear payment (unavailable for weekends and Holidays)

Q:Is tracking number available? A:Tracking number will be sent to your registered email after it is shipped.