Big Bob's Parts Store Policies:
Welcome to Big Bob's Parts
Thank your for your interest in our items. We strive for a positive
5 star experience. If for any reason we have not lived up to your
expectations please let us try to resolve the issue before leaving a
neutral or negative feedback. Our goal is to properly represent our
products and provide honest quality service. If you have any questions,
comments or remarks about an item you see listed please contact us.
Guarantee
Guarantee on Blocks and Heads. You have options to guarantee that
the item has no hidden defects. We sell parts at a significant discount
over parts that have been thoroughly cleaned and checked at a machine
shop. If you must have a guarantee that your item is crack free; We can
have the item cleaned and magnafluxed before it is shipped and still
save you money. Currently engine blocks are $175 to be hot tanked and
magnafluxed. Heads are usually around $100 per set. If an item has to be
disassembled, to be checked, additional fees may apply.
Contact us upon payment to have your part checked. Pay your
invoice plus the clean and check fee. If your part is bad we will
mutually agree to end the sale and refund your payment minus the clean
and check fee.
If the item turns out to be bad due to a hidden defect or crack,
you agree that this is not a defect in this Ebay transaction or a
negative experience. The item you are purchasing through Ebay is only
visually checked (unless otherwise stated) and sold as an unchecked
item. The cleaning and magnafluxing is an additional service not related
to the purchase of the item.
Payment
We accept:
PayPal
Cash only for local pick up.
If you would like to pay with another method please contact us before bidding.
Buyer must checkout and complete transaction within 3 days from
time of purchase unless other arrangements have been made. After 3 days a
non-payment case will be opened with Ebay and the item will be
re-listed.
Shipping
We ship most items UPS, unless there is a significant savings using another method.
All UPS items are shipped with tracking numbers and insurance.
We do not ship to P.O. Boxes or APO's unless approved prior to your purchase.
If paying with PayPal; due to PayPal's Seller Protection
Policy, we will only ship to your PayPal verified address. In addition,
all items with a value of $250 or more will require a signature upon
delivery. We understand that this may be inconvenient but unfortunately,
PayPal will not stand behind transactions if no signature is received.
Items weighing above 150lbs will be shipped freight. Engines and
blocks usually cost between $150 - $300 to ship to a local freight
terminal, or commercial address with a loading dock or forklift in the
48 continuous states. Shipping to a residential address or commercial
location without loading dock or forklift is approximately $100 more for
lift gate service. Shipping to Hawaii, Alaska, U.S. Territories, and
International will have additional cost.
Free shipping is only for the 48 continuous states. Shipping to
Hawaii, Alaska, U.S. Territories, and International will have additional
cost. For items that weight above 150lbs and are going freight, free
shipping is to most commercial addresses and freight terminal
locations. Residential, extremely rural commercial addresses and
locations with restricted access will have additional fees.
International buyers: We ship all international
sales USPS, UPS or UPS Freight (for items over 75lbs). If you prefer
another method of shipment it is up to you to find and arrange your own
shipping - you can save money by using ocean freight for heavy items. We
will assist in getting your item to a freight terminal in the Los
Angeles area. You are responsible for all duties, tariffs, and taxes
required by your country. We will not mark down the value or mark as a
gift.
Returns
All items are sold AS-IS with no warranty either expressed or
implied. Unless otherwise stated, all items are presumed to be in used
condition.
If you return an item you are responsible for shipping cost in both
directions. Even on free shipping items. The actual shipping cost will
be deducted from your refund.
This of course, in no way changes your ability to return an item if
we have described it incorrectly or have left out a major flaw or
defect. We are human and can and do make honest mistakes. If it is our
fault then we pay the shipping.
Simply contact us for a return merchandise authorization (RMA)
number. Print the RMA # on the outside of the returned package. Any
packages returned without a RMA will be
refused. Refunds will be issued once item is inspected this usually
takes 1-3 days. We will return shipping fees if the problem is something
we should have
Items must be returned the way they where sold and cannot be altered in any way.
If you as the buyer do not fully agree with any of the terms or
conditions detailed above, please do not continue with this purchase. By
purchasing this product, you are agreeing to be bound by the terms and
conditions contained above.