*RIGHT FRONT AXLE SHAFT* PASS SIDE 11 12 AUDI Q5 2.0L 8R0407271B

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Shipping

Shipping & Handling is $25 to the continental US 
 
A physical address is required. NO PO BOXES. We do not ship internationally.
 
AK, HI, and PR must contact us by phone or email before purchasing for a price quote.
 
UPS Ground is our preferred method of delivery. At our discretion, we will use other carriers when we deem necessary. 
 
Tracking numbers are emailed within 24 hours of your part being shipped. Many parts ship same business day. Our normal handling time is 1-2 business days. Customers can generally expect to receive their parts within 1 to 5 business days of ordering. We are not responsible for any mistakes or delays incurred by shipping carriers.
 
Just like shipping carriers, we are a Monday to Friday business. Orders placed on a weekend or holiday will be processed the following business day. 
 
We promise our customers to treat every order with the upmost importance. You can expect the same great service from us each time you purchase. Every eBay order is treated with the most care and urgency possible. Simply call or email us with any questions or concerns, and view our excellent feedback ratings to hear from fellow customers.
 

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Payment

We gladly accept: 

PAYPAL
CREDIT, DEBIT CARDS
CASH IN PERSON
Before you Buy It Now or Make an Offer, please make sure you have the funds necessary to pay in full. 
After 4 days without payment, your item is relisted for sale and an Unpaid Item Dispute opened through eBay.
We do not ship COD or use another shippers account
Keep in mind that every part we have online is available to our local customers, so your order is not secured until paid in full, even if you won the item on ebay.


NO TAX if your item is shipped outside of New York State. All orders shipped to a New York State address MUST be charged 8% sales tax. This applies to customer pickup orders too, even if you live out of state.

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Quality

You buy BENWOOD because:

Low mileage vehicles = longer lasting parts
6 Month money back Guarantee
Professional mechanics to remove parts correctly
Fast, safe, and reliable shipping
Top Notch, friendly customer service and technical support
Used parts are a solid investment when purchased from Benwood Auto Parts. All of our parts are from low mileage, latemodel vehicles, and are covered by our 6 MONTH GUARANTEE. We run test each vehicle to ensure a reliable, quality part.
***Please excuse our rust! We are located in the Northeast US, so our steel and aluminum parts may have some surface rust or corrosion from wintertime driving. Our Quality Control shop does their best to rehabilitate each part to southern California standards. View our feedback - California is our most shipped-to area and we keep them happy! Ask for pictures if you are concerned, thanks!

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Warranty

6 MONTH PARTS GUARANTEE
Because of our high quality standards, every part comes with a 6 Month Guarantee. This applies to parts that have been installed on your vehicle by an ASE certified mechanic. For parts that are defective, we offer our customers a free replacement (when available) or a 100% money-back refund of the purchase price.
Additional costs incurred from installing a part, including, but not limited to: seals, fluids, gaskets, labor, etc. are NEVER covered by Benwood Auto Parts. A refund will NOT exceed the price of the part for ANY reason. You accept the risk/reward of installing a used part when you purchase one. 
To protect your Warranty, parts must be installed by an ASE Certified mechanic, and must be installed with accordance to the manufacturers guidelines. Parts modified in any way will not be accepted for warranty or return. All warranties VOID on parts used in a vehicle or application not listed as exact OE fitment in our listing. 
Visit our website or contact us for complete details and warranty terms. By selecting Buy It Now or making an offer, or purchasing a part you agree to all terms by Benwood Auto Parts. 

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Help

Have a question? Give us a call or email. We will be happy to help you with your parts purchase. We are also here to help after you purchase and receive your part. Should you have any questions or problems with your order, simply contact us during our business hours and we can help fix anything that might come up.
PHONE: Toll-Free 1-888-692-2715

Please use this toll free number to contact us regarding an ebay listing or purchase made on ebay. We have several other phone lines for local and national customers, but our dedicated ebay line will be able to help you immediately and with no confusion. Our business hours are 8-5pm EST Monday thru Friday. Leave a voicemail with your contact information if we can not take your call immediately.
RETURNS: 
Our return policy applies when you have not installed the part on your car (see warranty tab for information on installed parts). Contact us first to authorize your return. Parts must be in their received condition and packaging, and must be received back free of damage for a credit. Parts must be returned within 30 days of purchase. Buyer is responsible for return shipping costs. If your order was shipped via UPS/USPS ground free of charge, then we will deduct an additional
5 return charge to cover our original shipping. Freight shipping orders that were shipped free of charge will have a minimum return charge of 25 to cover our original shipping. All returns subject to a 20% restocking fee, at the discretion of Benwood Auto Parts.
***5 STARS and POSITIVE FEEDBACK:***

We are here to ensure your complete 100% satisfaction. We will do everything we can to earn your 5 stars and Positive feedback. We automatically leave you positive feedback after receiving your payment. Please take the time to do the same for us.

Should you have any hesitation to leave negative or neutral feedback, or anything less than 5 star service, give us an email or call first. We are human and ocassionally make mistakes, so please do not take things personally. Let us try to make things right first! Thank you for your business!