Payment
-We only accept payment via Paypal.
-Payment must be cleared before shipment.
-Please agree/accept the product price and shipping fee before purchase/bid.
-No combine shipment discount on different items or auctions after purchase/bid.
Shipping
-Shipping fee includes postage and handling costs.
-We only ship to your registered address at eBay. We are not responsible for wrong or undeliverable address.
-Most of the orders will be dispatched within 1 working day.
-We work 5.5 days per week from Monday to Saturday (half day on Sat).
-We dispatch all orders by air mail through the Hong Kong Post.
Delivery time may take
United States 1-3 weeks
Australia 1-3 weeks
Canada 2-3 weeks
Europe 3-5 weeks
Japan 1-2 weeks
Singapore 1-2 weeks
United Kingdom 2-3 weeks
**Italy 5-8 weeks
Different delivery time due to the postal services and strict custom clearances.
Delivery Time Table :
|
Country |
Delivery Time ( Air Mail ) |
|
Working Days (not including holiday) |
5-7 |
8-11 |
12-14 |
15-19 |
20-22 |
>22 |
|
Working Days + Saturday + Sunday |
5-9 |
10-15 |
16-20 |
21-25 |
26-30 |
>31 |
|
United States |
Rate (item arrived) |
12.2% |
31.2% |
40.6% |
10.5% |
4.7% |
0.8% |
|
United Kingdom |
Rate (item arrived) |
7.9% |
25.8% |
34.3% |
25.2% |
5.7% |
1.1% |
|
Australia |
Rate (item arrived) |
8.5% |
23.2% |
39.3% |
20.2% |
7.6% |
1.2% |
|
France |
Rate (item arrived) |
8.4% |
35.7% |
33.1% |
24.5% |
7.0% |
1.3% |
|
Germany |
Rate (item arrived) |
6.2% |
22.1% |
39.3% |
22.5% |
8.7% |
1.4% |
|
Canada |
Rate (item arrived) |
6.1% |
27.0% |
38.5% |
22.5% |
4.9% |
1.0% |
|
Spain |
Rate (item arrived) |
3.6% |
25.0% |
35.8% |
24.4% |
9.3% |
1.1% |
|
Other Country |
AVG Rate (item arrived) |
normally takes 10 - 21 Working Days |
Note: Russia / Ukraine / Italy will take much longer time than other countries, the waiting time may up to 60 days.
* Please understand that the delivery time and efficiency of the post offices and customs of the concerned countries are out of our control. We will dispatch your purchase ASAP! Please make sure that you accept the delivery time as mentioned !
Return/refund policy
Item must be returned within: 30 days
Refund will be given as: Exchange
Return policy details:
1. Each item has been strictly checked and packaged in good condition before shipping;
2. Should an item be defected and damaged in the process of delivery, we will replace a same item for you. But you must contact us first after you have received the item, and show us the proof of damage;
3. Buyers must prepay return shipping charges and return us the product in its original packaging;
4. Under no circumstances that shipping fee would be refunded.
Remarks
We will certainly leave a positive feedback upon receipt of a positive one from you!
Our missions are offering our buyers the right products and maximizing the value of their money. We hope that you will find our service and products satisfactory. After bidding and if, for any reason, you are not satisfied with your purchase, please DON'T pay for it, we shall be happy to cancel your order.
We encourage you to contact us via "eBay message" to solve any issues regarding the transaction before leaving a negative feedback or filing a complaint on PayPal. Any problem, please contact us first.
