• 30 Day Return Policy on all items. There will be a 15% restocking fee for all returned items unless the item is deemed defective by us.

• The Buyer must contact us before initiating a return and is responsible for return shipping costs.

• The buyer MUST provide us with a tracking number for the returned item. We strongly suggest that the buyer insures the shipment as we can not be responsible for any lost returns.

• We must receive the returned item before shipping a new one

• For international buyers: There will be no refund of the handling charge under any circumstances.

• Most orders will ship within 1 business day but that is not guaranteed.

• Please make sure that shipping address associated with your PayPal account is correct. If the address provided by your PayPal is out of date, it is not our responsibility to reship an item. If you send a message giving us a different address to ship to, there is no guarantee that we will receive that message before the item ships out.

• Please be aware that USPS transit time estimates are just that, estimates. We do not guarantee delivery by any specific dates unless you have paid for Express Mail. Standard shipping should take 2-5 days but it can take up to 2 weeks.

• While we always strive to ship our orders same day, sometimes it is just not possible. If you select "Expedited Shipping”, it only refers to the USPS mail class used to ship the item (Priority), it does not refer to order processing time.

• For international buyers: Standard shipping can take up to 8 weeks for delivery. We highly recommend using USPS Priority or Express Mail.

• For international buyers: Once an item leaves US soil it is no longer traceable by the provided tracking number unless you choose USPS Express Mail.

• For international buyers: We strongly recommend that you choose the expedited shipping method. Once again, shipping times are ESTIMATES, they are not guaranteed and they are supplied by the US Postal Service, not us.

Your Key Supplier strives to provide the best possible products and services. Please feel free to contact us with any questions.

We gladly accept PayPal!

• If you do not receive a reply within 1 business day, please send another message. It is very possible that your message got lost in the shuffle as we get dozens of messages every day.

• Please always try to reply to received messages rather than sending a new message so we have a thread to refer back to. Please understand that we received dozens of messages every day and we do our best to answer them within a timely fashion.