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Cadillac plans dealer, consumer support for CUE infotainment system

General Motors is taking a page from Apple's Genius Bar tech-support program as its Cadillac brand rolls out a new infotainment system. GM is requiring Cadillac dealers to designate two employees as certified CUE specialists--one in sales, the other in service--as experts to walk customers through the system known as the Cadillac User Experience, or CUE. GM also plans to hire 25 service representatives that it will scatter across its largest markets to field questions from both dealers and customers.

First Sight: Smart Fortwo and Forfour

"Dress-down Wednesday," remarked a colleague as Daimler CEO Dieter Zetsche walked on stage wearing jeans and no tie. While it was a hot day in Berlin, Zetsche's excuse for his informal attire was the occasion – the new Smart is here. Its prospective owners, he explained – young, urban consumers with an active lifestyle, not the typical members of corporate Germany – adhere to a different, if similarly rigid etiquette.

BMW Concept Coupe

BMW unveiled their latest concept in the run up to the contemporary Mille Miglia, a road race for cars that competed during the original event held between 1933 and 1957. The BMW 328 that set the fastest time in 1940, averaging over 100mph, has also provided inspiration for the Coupe Concept, which mixes the older car's silhouette with surfaces closer to the Z4 on which it is based. Powered by BMW's seminal 343PS engine, the car is wrapped with carbon-fibre reinforced plastic (CFRP), whose form is defined by designers using plaster rather than clay "for a closer emotional experience".