Roadi Rdt40 Basic Diagnostic Code Reader New Nib on 2040-parts.com

FREQUENTLY ASKED QUESTIONS

ITEM CONDITION?
·    This item is brand new and factory sealed

IS TRACKING INCLUDED?
·    Yes a tracking number from UPS or USPS or FEDEX is included with all items shipped

IS INSURANCE INCLUDED?
·    Yes insurance is included in the shipping price

HOW QUICKLY DO YOU SHIP?
·    I try my very best to get items shipped out as fast as possible.  Shipments are generally shipped 2 times a week, generally Tuesdays and Thursdays and as you can see from my feedback I strive my hardest to keep my buyers happy!

CAN I SHIP AN ITEM TO AN UNVERIFIED ADDRESS OR ADDRESS OTHER THAN THAT IN THE PAYPAL SHIP TO ADDRESS?
·    Yes I can ship to an unverified address but please note that this address MUST BE THE PAYPAL SHIP TO ADDRESS
·    Please note that all shipping addresses must be in the paypal ship to address
·    I cannot change the shipping address once it is provided through paypal, I cannot change a shipping address even if it is emailed to me through ebay because often items are already shipped out before I receive the emails and also paypal does not provide buyer or seller protection if an item is shipped to an address other than the one in the paypal ship to address.

DO YOU COMBINE SHIPPING?
·    Im sorry but all items are packaged and shipped out separately so I therefore am unable to combine shipping on items.

COMMUNICATION
·    I generally respond to emails one to two times a day.  Please allow 24-36 hours for an email response. 
·    If you do not receive an email response within that time period please re-email me as sometimes emails get sent to junk-mail for some reason and although I try to check that folder sometimes they can get missed there

FEEDBACK
·    Please always email me to work things out prior to leaving feedback.  I pride myself on my customer service and personal service and promise to work any problems out!  Please always contact me.  I try my hardest to make all of my customers happy and consider myself a very nice guy.  I will be professional yet personal in our communication. 

SHIPPING
·    I only ship within the continental 48 United States
·    I do not ship to Hawaii or Alaska
·    I do not ship to Military addresses
·    I do not ship to Puerto Rico or Guam
·    I do not ship to Canada or Mexico
·    I do not ship International
·    I do not ship to PO Boxes, please provide a street address to ship to, it can be a friend or family member or a work address because as long as the address is included as the paypal ship to address I can ship to an unverified address

RETURNS
·    I will accept returns but for items that are DEFECTIVE only. 
·    Returns are for EXCHANGE FOR NON DEFECTIVE ITEM ONLY
·    I need to be notified of a defective item within 7 days and returns need to be received back within 14 days of receipt
·    A pre-paid label will be issued for returns so please do not send until you receive this label.
·    Items must be returned within 10 days post issuing of the label or they will be assessed a 10% restocking fee
·    If the item is no longer in stock then a full refund will be issued rather than exchange

ETC…
·    I love ebay and my emails with all of its members I meet through my sales.  I strive to make all of my buyers happy (within reason, I refuse to give back massages)
·    Please if during our transaction something funny or exciting happens in your life do not hesitate to let me know through an email, I love hearing stories from people and what it is that you may be purchasing the item for so please share it with me.
·    Please note that I am human and at times will make a mistake, but one thing I will make sure that is that you are never without the item you purchased or your money.
·    Thank you for listening.

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