For all Ebay purchases, we accept only payment by Paypal, including payment by direct debit or via all major credit cards.

Your credit card will be charged for the order total at the time you apply a payment method to your order. Note that depending on the location of the product you ordered, this may be up to 10 days in advance of shipping.

All Canadian customers are required to pay Harmonized Sales Tax (HST) or Goods and Services Tax (GST), depending on the province we are shipping to. Provincial taxes may also be applicable.

Free Shipping Offer
Orders qualify for our Free Shipping Offer only if the total value of items on a single order contains a minimum of two products and the total before taxes exceeds $CAD 50.00. Multiple orders to the same address must each exceed the $50.00 threshold to qualify for free shipping. You may bundle items purchased from us and pay for them all at the same time, but all items must have been purchased within a three-day period.

All free shipping items include shipment ONLY via an economy Ground Service of our choosing, with a delivery standard of 1 to 9 days. You have the option of a paid upgrade to a higher level of service if delivery is required in a shorter time frame.

Orders shipping outside Canada and the USA do not qualify for the Free Shipping Offer.

Items shipped free and subsequently returned will be subject to a restocking charge equivalent to the costs of outbound shipping, except in cases where we have made a material error in fulfilling your order. In this case, customers are also responsible for return shipping costs.

General Shipping Standards
Current shipping lead times are detailed on each listing page and are based on the location of stocked items. In the vast majority of cases, we are able to ship in-stock products the next business day for orders placed before 4 pm Eastern time Monday through Thursday and before noon on Sunday for Monday delivery. Any items displaying shipping lead times greater than 1-2 Business Days will ship in the time frame indicated.

Note that in multi-product purchases, shipping costs are calculated based on the combined shipment weight of all items. If individual items within an order have varying lead times, the order will not ship until all items are available for shipment.

Back Orders
If there is an error in our data and we identify that one or more products on your order are back-ordered, you will be advised of the estimated shipping date for those products and you may cancel those items without penalty prior to shipping.

Canadian Shipments
We ship RV Parts daily across all of Canada from our Barrie, Ontario warehouse. Most shipments are sent via Canada Post, with larger parcels sent using Purolator Courier or UPS. We also ship items that exceed courier size/weight limits via LTL truck freight. Customers have a choice of various service levels depending on how urgent delivery is. Canadian customers are charged GST or HST on all purchases.

USA Shipments
Orders from US customers are shipped from one of six warehouses nationwide, picked from one of the largest parts inventories in the country. For courier shipments, we use UPS exclusively and LTL Freight services are used for items exceeding UPS size/weight limits. Since all shipments to US customers are domestic, no brokerage, customs or duties apply. US customers are responsible for any applicable sales and use taxes.

International Shipments
Customers outside of Canada and the US are responsible for any applicable customs clearance costs, duties and local taxes. US and Canadian orders are shipped domestically, and no brokerage, customs or duties apply. US/Canadian customers will be charged any applicable taxes.

General Returns Policy
Your satisfaction is our highest priority. If you are not 100% satisfied with your order, you may return your order to our warehouse within 30 days of receipt for a full credit of the amount paid for the merchandise plus applicable taxes. Items returned must be unused, resalable, with the original packaging and complete with all included parts in order to be eligible for a refund.

You may be assessed a charge for missing packaging or parts that will be deducted from your refund. Returned items that were originally shipped free of charge are subject to a deduction of outbound (and return, if paid by RV Part Shop) shipping charges from any refunds issued unless we have made a material error in the processing of the order.

Refunds are issued only back to the Paypal account originally charged.

Return Procedure
If you wish to return a product, please contact us to obtain a Returned Merchandise Authorization (RMA) number. We will need your original Ebay order number and information on which items you wish to return from that order. We will generate an RMA number for you and send you a label to use on the return shipment. You must use the provided label to ensure that your return shipment will be accepted by us.

Shipping Charge Refunds
We issue refunds for any shipping fees charged only if we have made an error in the shipment of your order or if there is a material error in the presentation of the product on our website. We do our best to provide you with as much information as possible to make your buying decision, but we acknowledge that occasionally product features or specifications may not be clear.

If we determine in our sole discretion that this is the case with a product you have ordered, we will gladly refund your shipping charges with our thanks for identifying the deficiency for us.

If you have any question as to whether you are ordering the correct product, please call or email us prior to ordering. We are unable to refund shipping charges in cases where customers have ordered an incorrect or unneeded product.

Special Order Products
We cannot accept returns on special orders, non-stocked products, obsolete items or custom orders. If you are ordering a custom product, our parts experts will contact you prior to placing the order with our supplier to help to ensure that you are ordering the correct item for your application. Once you have confirmed your desire to order the product, your credit card will be charged for the full amount of the custom order. This amount is non-refundable if you decide to cancel the order subsequent to your confirmation.

Electronic Circuit Boards
In no case are we able to issue any refunds on orders of replacement electronic circuit boards.

Books, Computer Software/Directories & Personal Items
For copyright and health & safety reasons, we cannot accept returns of any copyrighted material, personal hygiene consumables or other personal items. Parts for sewage handling, including hoses, fittings, portable tanks, etc. are not returnable if they have been used.

Non-Compliant Items Returned
Any items returned that do not comply with the terms and conditions detailed in this policy, including but not limited to used product, items returned after 30 days, items not returned in a re-saleable condition, or non-returnable product, may be returned to the buyer only if the buyer agrees to pay outbound shipping costs.

Canadian and International Returns
Returns from Canadian or International (non-US) customers should be sent to:

RV Part Shop Attn: Returns, 667 Welham Rd. Unit #2, Barrie ON L4N 0B7 Canada

US Returns should be sent to the address provided by your customer service representative at the time your RMA# is provided to you. All returns must have the RMA# clearly marked on the package label.

Note: Returns that do not bear a valid RMA# will be refused.

For any further information required, our Customer Service Department can be contacted at 705-#725-1112

Feedback

Contact Us