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2011 model year is a quickie at Chrysler

As soon as Chrysler Group dealers stock up on vehicles of the shortened 2011 model year, they'll have to start getting ready for the 2012 models. The truncated 2011 model year is a result of Chrysler's efforts to reinvigorate its lineup after its 2009 bankruptcy. The company introduced 16 new or revamped models for 2011 after a frantic 18-month engineering push.

Cadillac plans dealer, consumer support for CUE infotainment system

General Motors is taking a page from Apple's Genius Bar tech-support program as its Cadillac brand rolls out a new infotainment system. GM is requiring Cadillac dealers to designate two employees as certified CUE specialists--one in sales, the other in service--as experts to walk customers through the system known as the Cadillac User Experience, or CUE. GM also plans to hire 25 service representatives that it will scatter across its largest markets to field questions from both dealers and customers.

Ford S-Max Vignale concept unveiled

Remember the Ford Mondeo Vignale concept from Frankfurt? It's basically a posh Mondeo, but Ford would like us to think it's a bit more than that. Vignale is Ford's attempt at going upmarket – taking on German premium brands with 'Vignale lounges' in special dealerships and specially trained 'relationship managers'.