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Skoda number one for customer service

There’s seemingly no end in sight for the rise and continued rise of the Skoda brand. Fresh from the Superb and Yeti being named as the UK’s top two most satisfying cars to own, Skoda has now been named the number one automotive brand for customer service. The company topped the automotive tables in July’s UK Customer Satisfaction Index Summary (UKCSI), produced by the Institute of Customer Service.

Volkswagen launches Car-Net in-car assistance system

Volkswagen has launched an in-car assistance system which will offer a number of convenience and diagnostic features. Not too dissimilar from some other systems already on the market -- such as BMW Assist, Mercedes-Benz'sMbrace, and GM's On-Star -- VW's system will offer roadside assistance, service appointment scheduling, and automatic crash notification. The latter triggers a call from the vehicle to a Car-Net customer specialist when the airbags in the car are deployed, which will then connect the occupants with a local public safety answering point, which can send emergency vehicles to the scene if needed.

Web site lets fans customize a Ford Mustang

Ford Mustang fans fantasize about creating their own version of the celebrated car and now they can do so--digitally. A new Mustang Web site set to launch on Sept. 20 lets enthusiasts create their dream pony car.