How can I get the tracking number?
We normally ship by UPS and UPS will email you a tracking number AFTER we processed your order. We will send you the tracking number to the email address which you have registered with Ebay. A lot of the times this kind of emails will be filtered to your Junk/Spam mail box so before you email us for tracking number, please double check both your Inbox and Junk/Bulk/Spam mail box.

What should i do when i receive a wrong, defect, damage, or dissatisfy product?
If the product you received is not what you purchased or it function as intend due to manufacturer's defector whatsoever reason, we will gladly replace it at no charge. However, it is necessary that you can provide a photo to show us the problem before we issue a return label for you. And we must first receive the product, and examine the defective item before an exchange, or refund is processed.

When you received a damage or loss package, please email us immediately so that we can help you to solve the problem ASAP. Once we receive your email, we may file a damage/loss claim against the carrier. Replacement item will be shipped out after we receive the approval confirmation from the carrier. However, if the claim is denied, we will NOT be responsible for the lost package. For the damaged item, we will offer the buyer an exchange only. Buyers are responsible for return shipping fee.

Buyer is responsible for returning the item in its original condition (must have all original parts and packaging, never install). If buyer change their mind during or after the Purchase, return will be accepted within 60 days from the purchasing days and 20% restocking fees will be charged. Seller will not provide Shipping Label or shipping reimbursement if the product was undamaged, as described, or defected.

What happens if the item is returned by carrier due to wrong or insufficient address?
If an item is returned to our company due to wrong or insufficient address, buyer has to pay for reshipping fees.

Why it says "Billing Information Received" by UPS and no further tracking information?
Our company will process your order very fast and we will generate the UPS shipping label prior to actual shipping. Processing an order is a lot faster than pulling the actual part in the warehouse and packing your order so it may not be shipped in the same day that we processed your order. As a result, some UPS tracking numbers will show " Billing Information Received ". This tracking number will be valid when UPS picks up the package and normally it will be picked up within 1 business days as we have mentioned above. Therefore if you see your tracking number shows "Billing Information Received", you do not need to contact us immediately in the first business days.

If the order is shipped by USPS, for example, PO Box, PR, HI, VI and military addresses, the USPS tracking numbers will only show that the label is generated. USPS's tracking function does NOT show the progress until it's delivered, please be advised about that.