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Lexus tops UK J.D. Power survey 2011 – yet again

Fri, 27 May 2011

Lexus tops J.D. Power Survey for the 11th year running

It was quite tempting to run the story that Lexus has topped the 2011 J.D. Power Survey in the UK once more with a cut and paste from the story about Lexus topping the J.D. Power Survey in 2010.

But we decided that as it’s the Lexus IS that’s come out on top this year – and not the Lexus RX – we ought to put pen to paper (well, fingers to keyboard) and do our job properly.

So – no surprise – Lexus comes out on top of the 2011 J.D. Power Survey as best manufacturer, and with the best car award for the IS.

No surprise; as we’ve said before, people who buy Lexus know exactly what they’re buying and are very unlikely to be disappointed – Lexus are beautifully built and well-equipped and do exactly what it say on the tin. Well done them.

Honda and Jaguar take the next two places in the manufacturers list – just as in 2010 – with Skoda moving up to take a joint third place. Mercedes slip back to sixth and MINI move up to fifth.

On the car list it’s the Lexus IS in first place with last year’s winner – the Lexus RX - dropping to third place behind the Honda Accord.

But it’s perhaps at the other end of the list that the interesting stuff lives. Bottom of the heap for car makers is Vauxhall in 28th place, with moans about service being the biggest gripe.

And it’s a surprise at the bottom of the car list with the Ford KA coming in dead last in 108th place. A surprise because Ford’s are generally so good, but this isn’t really a Ford – it’s a Fiat 500 with a Ford body bolted on.

The full breakdown of car makers and car models is in the images below.

By Cars UK