Q.How long is your shipping time?

A. Please refer to our Shipping and Handling section in this listing for more information.

Q.What should I do if I didn't receive my item?

A.Please contact us for any questions that about your order. We will reply your request within 24 business hours.

Q.How much do you charge for the customs?

A.Import duties and charges are not included in the item price or shipping charges. Buyer needs to pay these fees if your local custom requires. Please check with your customs to determine if these additional costs will be prior to bidding/buying.

Q.What should I do if the item I receive is damaged or not working?

A.Please contact us for any questions, our customer service members will reply your message within 48 business hours.

We offer full refund if you receive defective item, please contact us for returning instruction. 

Return of goods is accepted within 14 days after item is received from buyer. 

You can choose money back or exchange. If stock is not available, only PayPal refund will be made. Customer is responsible for returning shipping cost. 

Returned item must be kept in good and original condition for full Refund. 

Warranty does not cover driver incompatibility, normal wear, unauthorized firmware upgrade, non-rechargeable batteries, consumable, and damage due to accidents, physical fore, water, fire, power surge, act of God, or other mis-use. 

Providing good customer service is our first priority, if you have any question, please contact us and our staff will assist you with best effort.  We normally get back to you within 24-48 business hours.

For the functional products in our shop, such as chargers, data cables, we have tried our best to ensure they function as the same as description, however the actual color and shape may looks slightly different from pictures because of the technical improvement and manufacturing variance.

Please be advised before you buy it now.

It is important for us!! Your feedback makes our feedback better. Please leave us a positive feedback and Good Ratings.  We will return same feedback to you, too.

Your recognition will make us more confident in developing our business and serving you better.

It is our goal to ensure you are a happy buyer and feel pleasant shopping with us. 

If you have any unsatisfactory with our service, please e-mail us before leaving any 1 or 2 ratings, negative feedback or open any dispute. 

Nothing is more important than your concerns and frustrations; we will do our endeavor to solve your issues.  Please give us the opportunity to solve your problem.