Return Policy Returns will not be accepted without a Return Merchandise Authorization Number (RMA).  Refused Delivery: It will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, amount of refund will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways. All shipping and handling fees are non-refundable with an exception where we have made an error by shipping and incorrect item to the customer.