Change-of-mind

Vic Auto Parts offers a 30 day return policy in case of change of mind. If the product is not faulty and matches the description we provide, we need to receive the item back WITHIN 30 days, in its original condition.

Buyer to pay for the item to be resent to themselves, and for sending item back to us. Once received we will provide a full or partial refund. A valid tracking number is to be provided.

Exchange

If you purchased the wrong item, and wish to exchange the product for a higher or lower value item, you can send back the products in itsoriginal condition and package, depending on the complexity of the case, we may require you to cancel the original orders or pay (or being paid back) for the difference in order to complete the exchange. Please note you will need to pay for the return postage fees.

Defects or faults:

Where your product has arrived damaged, you will need to first send us a picture of it. We can then accept the item back and investigate.

If it ends up being our fault then we will give a full refund, including an return postage costs.

f you would like to make claim under the warranty, please see our warranty section.

12 month National wide warranty:

Unless otherwise stated, products listed and sold by Vic Auto Parts come with a 12 month warranty.

This warranty is given by Vic Auto Parts for the items described in our listings.

Under the Australian Consumer Law, as a consumer, you are entitled to a full refund or replacement or repair for a major failure and compensation for any reasonably loss or damage within ordinary cause of business. Partial refund agreed by consumer may be less than the purchase price if deemed to have completed the claim.

Make the claim:

Preferably, you can contact us via eBay message or send us an email. When the claim is received, our customer service will consider each claim on a case by case basis and if required, photo of proof may be requested by us to complete the claim. Where the item is defective or not as described, we will pay for the item to be sent back to us.

Warranty period commences on the date the payment is fully received by us. Your products may contain warranty documents inside the product packaging provided. Any such warranty papers are not given by us will not void the warranty entitlement on the products.

Vic Auto Parts does not provide any refund, replacement, exchange or resend items with the following conditions:

• Product was damaged by using it in a way it was not meant to be used.

• Product was stolen or damaged due to wear and tear.

• You have had a defect drawn to your attention before you purchased the product.

• You changed your mind and wish to return used, unsalable products which is free from manufacturing defects or faults.

• Products are not purchased from us

• Claimed Products are found to be in good working order.

• Faulty products returned in exchange for a higher value of products

  If any returned goods are found to be in good working order, Vic Auto Parts reserves  the right to seek reimbursement for any costs incurred by us in relation to such goods. In such event, we may hold your goods until payment is received.

Thank you for considering to buy from Vic Auto Parts. All the goods and services provided on our website and listings are subjected to the following conditions. If you continue to browse this website you agree to be bound by these Terms and Conditions. If you shop on this website, you are entering into a contract of sale with Vic Auto Parts and are deemed to acknowledge and have accepted the terms and conditions listed below for the provision of products. Please read the following terms carefully before purchasing.

• Whilst all care is given, any errors or omission in the term details are unintentional.
• Vic Auto Parts reserves the right to make changes to Terms and Conditions at any time that technology and legal changes required.
• Vic Auto Parts makes every effort to ensure that product descriptions on our website are accurate. However some misinterpretations or inaccuracies may occur. We reserve the right to correct any inaccuracies errors as they are identified.
• Information or material is provided "as is" without warranty of any kind.
• We make no representations about the suitability of this information. It shall be your own responsibility to ensure that any products, services or information available through this website meets your specific requirements.
• Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying
• If you have any concerns with or do not understand our Terms and Conditions, We encourage you to contact us and we will make every endeavour to resolve your concerns.
• Unless otherwise stated, prices in our website are in Australian dollars. Prices are subject to change without prior notice.

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